Legal

Refund & Cancellation Policy

Last updated: 30 October 2026

In short: passes are non-refundable once booked. If BOND or the host cancels a plan, you get a full refund, including the reservation fee.

Cancellations by you

Passes, reservation fees and add-ons are non-refundable once your booking is confirmed, including if you cancel, cannot attend or do not turn up.

Cancellations by BOND or the host

If a plan is cancelled by BOND, the host or the venue (for example because of weather, low turnout or venue issues), you will receive a full refund of the amount you paid, including the ₹50 reservation fee and any add-ons. We will notify you by email or in the app and start the refund automatically; you do not need to ask.

Payment errors

If you were charged but no pass was issued, or you were charged more than once for the same booking, write to us and we will refund the extra or failed charge in full.

How and when refunds are paid

Refunds go back to the original payment method (card, UPI or net banking) through our payment partner, Dodo Payments. We start the refund within 2 business days of the cancellation. Banks usually take 5–7 business days to credit it to your account.

Need help?

Email sudarshanmanojarora@gmail.com with your booking details. We reply within 2 business days.